Refund Policy

Effective date: March 2026

Last updated: March 2026

1. General Principle

Tryora provides a subscription-based SaaS service billed monthly.

Subscription fees are generally non-refundable once the billing period has started.

Refunds apply only in specific cases described below.

2. When a Refund Is Available

Refund is available only in one case:

Unplanned service downtime exceeding 24 consecutive hours.

What is not included:

• Scheduled maintenance
• Third-party outages
• Merchant-side issues
• Force majeure

3. Compensation Options

Option A — Service credit

3 free days per each day of downtime.

Applied automatically.

Option B — Partial refund

Refund per day = monthly fee / number of days.

Requires request.

4. How to Request Compensation

• Send request to ceo@zerna.tech within 14 days
• Include company, plan, dates, description
• Specify option A or B

5. Processing Timeline

• Credit — next billing cycle
• Refund — within 10 business days

6. Limitation

Total compensation cannot exceed monthly fee.

7. Contact

Questions: ceo@zerna.tech